Hello martin, yes its possible. The process of recovery verifies you are the current account holder by verifying your email, phone and security question. The security question is what you selected when registering your account. For steps on how to recover your password read https://www.easypay.co.ug/kb/index.php/knowledge-base/how-do-i-recover-my-account/ . If you do not recall your security question you then visit our office in kabalagala at tirupati mazima mall 1st floor room 159 and we shall reset your pin.
