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Account RecoverySometimes you may forget your PIN or might get your account blocked for multiple failed logins. The process of recovery verifies you are the current account holder by verifying your email, phone and security question. The security question is what you selected when registering your account. Since we are dealing with money, security is paramount thus this tedious process. Step 1. Click Recover ButtonClick the button as shown in Fig 1. This will begin the process of recovery. |
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Step 2. Verify Email and Phone
If we verify your email,phone number exist and are bound to the same account. You will proceed to step 3. If not, please come to our offices with Valid ID and we shall reset your PIN. |
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Step 3. Security Question
If the security question you have chosen matches the answer you will proceed to step 4. If not, please come to our offices with Valid ID and we shall reset your PIN. |
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Step 4. Phone VerificationThis step involves verifying your phone number exists and is in your possession. In Easypay, your phone number is considered your account number. We need to verify it is your phone number. There are two ways of doing this; We recommend starting with missed call and if that fails then you fall back to sms verification. When you finish verifying your phone number an email containing pin reset link will be sent to your email address.
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