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Tried logging in earlier but failed, after trying over and over again the error message account blocked popped up. What does this mean?? I want to access my account.
Hello Gloria,
That error message means your account has been blocked due to multiple failed logins i.e probably forgot your pin and tried logging in more than 5 times. However, you can recover your Easypay account and be able to transact again.
The process of recovery verifies you are the current account holder by verifying your email, phone and security question. The security question is what you selected when registering your account. When you finish verifying your phone number an email containing pin reset link will be sent to your email address.
For instructions on account recovery read https://www.easypay.co.ug/kb/knowledge-base/how-do-i-recover-my-account/
Thank you.
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