Easypay Moderator's Replies

[Easypay Moderator]

It can take up to a maximum of 24hours after receiving your company documents etc.

[Easypay Moderator]

Well, if you suspect you are a victim of fraud. The first thing to do is change your PIN. https://www.easypay.co.ug/kb/index.php/knowledge-base/how-do-i-change-my-pin-on-easypay/ After that you can contact us and ask us to look deeper into it and analyze your account.

[Easypay Moderator]

Hi Arinaitwe Jennifer, Only merchant accounts get commission from paying bills. https://www.easypay.co.ug/kb/knowledge-base/how-to-become-a-merchant/

[Easypay Moderator]

IPN stands for Instant Payment notification. In relation to the API, it is the url we call when a successful transaction occurs. All orders should be considered as pending until a confirmation comes from the IPN.

• This reply was modified 7 years, 8 months ago by Easypay Moderator.

[Easypay Moderator]

When an event is approved, it is shown to all our network. About advertising this is for you. you are in charge of sharing your link and pushing it out to people using all your outlets.

If you want your event to have more visibility then you can promote it and it will always be seen. https://www.easypay.co.ug/kb/knowledge-base/promote-events/

[Easypay Moderator]

Yes, this is intentional. when a service is limited or having issues we found out it was better to remove it than have it there to give you undesired results. The good thing is that when the service is back up… the interface is availed.

[Easypay Moderator]

There are no charges on donations. If you are donating straight from mobile money then there are network charges as usual. From easypay, it is same as sending money from user to user.

[Easypay Moderator]

Hi Kintu, sorry about this. We have recently upgraded our system to use gmail servers to deliver mail. The delivery rate is now guranteed. But just to solve you problem, Please look into your spam folder as this email could have been marked as spam. Please remember to mark it as “Not Spam” so as you can receive future updates from us. Thank You

[Easypay Moderator]

Hi sprince, sometimes messages can delay when coming from the UMEME payment system. This is usually a case for like Airtel. It will eventually come. Please let us know if you received it

[Easypay Moderator]

Also, as a follow up, These charges also apply to the Open Mobile Money API in Uganda. Both MTN Uganda and Airtel follow the same charges specified above.

Mobile Money API Uganda

[Easypay Moderator]

Sorry about this. Please follow this step by step guide to help you recover your easypay account.

Account Blocked? Forgot PIN? How do i recover my account?

[Easypay Moderator]

Hi Brenda,

Sorry about this. Please follow this step by step guide to help you recover your easypay account.

Account Blocked? Forgot PIN? How do i recover my account?

• This reply was modified 7 years, 8 months ago by Easypay Moderator.

[Easypay Moderator]

Hi Kintu, sorry about this. We have recently upgraded our system to use gmail servers to deliver mail. The delivery rate is now guranteed. But just to solve you problem, Please look into your spam folder as this email could have been marked as spam. Please remember to mark it as “Not Spam” so as you can receive future updates from us. Thank You

[Easypay Moderator]

Hi Apio,

Here is a link to mobile money charges in.

Mobile Money In charges

Amount	Charge (UGX)
500 – 5,000	500
5,001 – 30,000	880
30,001 – 45,000	1,210
45,001 – 60,000	1,210
60,001 – 125,000	1,925
125,001 – 250,000	3,575
250,001 – 500,000	5,775
500,001 – 1,000,000	10,450
1,000,001 – 2,000,000	19,800
2,000,001 – 4,000,000	35,200

The charges are subject to change. to know the most recent charges, we will keep the pages listed below always updated.

Deposit Charges
Deposit Charges

Payout Charges
Payout Charges

Thank You

• This reply was modified 7 years, 8 months ago by Easypay Moderator.
• This reply was modified 7 years, 8 months ago by Easypay Moderator.
• This reply was modified 7 years, 8 months ago by Easypay Moderator.

[Easypay Moderator]

VISA / Mastercard currently charges 3% of the transaction amount.

• This reply was modified 7 years, 8 months ago by Easypay Moderator.