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Its fine you can go ahead and submit in your national ID plus the verification fee(to be banked) but we also need you to at least write a brief proposal about your business. Once you have all that you can then visit our office in Kabalagala (kampala) at Tirupati mazima mall or send via email (firstname.lastname@example.org) and the limit will be removed on your account.
Thank you for using Easypay wallet.
- This reply was modified 5 months ago by praisenangobi.
With Easypay, the minimum amount to be transacted is 500ugx, so that wasn’t an error please and we charge 3% of the transaction amount when receiving money from a mobile
money account into your Easypay account then charge 3% plus 400ugx (flat fee) of the money you are sending from your wallet to mobile money.
Thank you for using EASYPAY WALLET.in reply to: What is the minimum amount that can be transacted?
First and foremost we apologize for Visa being down for quite a long time now. However, we still need to sort out all the issues we are having once and for all in order to tighten our security, we therefore request you to continue being patient with us as we figure out what is best for all of us. Once we are done we shall communicate.
We apologize for the inconveniences caused and appreciate you for being patient.
Thank you.in reply to: When will the Visa API be available again?
Sorry about that error, however, this normally comes up if the person transacting has insufficient funds on their mobile money accounts. Therefore, before you transact, always ensure that you have enough funds to cover the payment plus the charge involved.
Easypay charges 3% of the transacted amount when receiving money from mobile money to the wallet. REF https://www.easypay.co.ug/kb/knowledge-base/open-mobile-money-api-uganda-mtn-airtel-africell-utl-m-sente/
Thank you for choosing Easypay wallet.
With the Easypay mobile money API, money deposited by your customer goes to your Easypay account and you can then cash it out to your mobile money account at anytime of your convenience.
Easypay charges 3% of the transaction amount when receiving money from mobile money into your Easypay account and charges 3% plus 400shs (flat fee) network charge of the transaction amount when sending money from your wallet to mobile money.
THANK YOU FOR CHOOSING EASYPAY WALLET.in reply to: When using the API, where does money deposited go?
Sorry about that. We checked out that particular transaction and unfortunately there were two different transaction id’s (TXID) as per the screenshots we sent you meaning those are two different transactions and so we can’t refund the money.
However, we have made some changes in our system to ensure that this doesn’t happen again. From now whenever you are paying for startimes you will get a notification of “suspected double posting, please wait for sometime before trying again” not until the first transaction is successful, you are advised not to make another one for that particular bill until the given time has passed.
Thank you.in reply to: What do i do incase of a double transaction?
We currently don’t have online registration but we are working towards making it possible. However, for your case we shall email you the registration form, register, sign where necessary and email it back and also attach your national ID plus your deposit slip of starting float.
We shall send you an email confirming your registration and credit your Easypay account with the starting float.
Thank you.in reply to: Can i register as an Easypay merchant online?
For you to pay back your debt on Easy borrow, you only need to refill your wallet and the debt will automatically be deducted by Easypay. However, if you say you have done it and is still failing, first log out your account then log in. This will help you restart your app then you can continue with your transaction.
Apologies for the inconveniences caused.
Thank you.in reply to: How do i pay back a debt on Easy borrow?
The documents that you need to submit in are certificate of incorporation, trading license, company form 7, directors national ID’s and also a fee of 100,000shillings (to be banked). Once you have all that, you can then drop them at our office in Kabalagala (Kampala) at Tirupati mazima mall or send them via email (email@example.com).
The limit is removed in less than 12hours as long as your KYC are certified.
- This reply was modified 5 months ago by praisenangobi.
Sorry about that. However, send us your Easypay account number, time and date of the transaction plus the amount transacted. we shall look into it and make a refund on your Easypay account before the end of today. And about how long the money takes to reflect on your account, it is instant, once you have approved the transaction money tops up on your Easypay account there and then.
We apologize for the inconveniences caused.
Thank you.7 months, 1 week ago praisenangobiModerator
For you to connect to the WordPress site, you will have to first download the Easypay app,register for an Easypay account then you will install the Easypay mobile money WordPress plugin.
Thank you.in reply to: How do i connect to a WordPress site?7 months, 1 week ago praisenangobiModerator
Yes it is secure, Easypay uses SSL to protect your identity and activities when you use our app or website. We keep your personal data encrypted, we keep your passwords to only you and us as a company. Therefore, there is no chance others are snooping on them.
Thank you for choosing Easypay wallet!7 months, 2 weeks ago praisenangobiModerator
Thank you for your question.
There is no big difference between transactions initiated on ussd and through the App. Services accessed on the APP are the same with ussd. However, the following are the few differences between ussd and app;
USSD is menu based service which runs as a real-time open session between the application and end user. (Dial *270*26 on the number that you registered on Easypay).
USSD code can be accessed on any phone whereas the app can only be accessed on a smartphone with a running data bundle.
For more information visit our website on http://www.easypay.co.ug
Thank you.7 months, 2 weeks ago praisenangobiModerator
1. Dial *270*26# with the phone number you registered with on Easypay and press the call button.
2. The application will respond with a menu.
3. Follow the prompts by selecting Ok or reply.
Thank you for choosing Easypay!in reply to: How do i use USSD Code on Easypay?7 months, 3 weeks ago praisenangobiModerator
No please, this service is only available for Easypay account holders. Therefore for non Easypay members they will dial the same code *270*26# and start by registering ( entering the 6 digit pin) to create an account for themselves on Easypay.