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Hello Sheila,
The Easypay team directs you to agents who are checked in real-time to ensure they have float. Agents without float are not listed and that saves you a wasted journey. However, in case it happens, you can contact our customer support on phones 0705630793 / 0787297589 immediately for help or you can refill your wallet using other methods like Easyborrow and Mobile money. REF https://www.easypay.co.ug/kb/knowledge-base/how-do-i-topup-refill-my-account/
Thank you for choosing Easypay mobile wallet.
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