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Hello Sylivia, yes you can cancel your ticket. For instance you may have bought the wrong ticket to an event or changed your mind about attending the event. Easypay allows you to cancel tickets and get a refund.
However an e-Ticket can only be cancelled after 24 hours of purchase, so please take note of this.
Below is how you can cancel your ticket;
1. On the home screen click/tap the “Tickets” button to access the events on Easypay.
2. Once in events, browse and select the event you purchased a ticket for as shown on the screenshot to the left. You can also just tap the “My events” tab to see the most recent tickets you purchased.
3. Tap on the tickets tab to reveal your purchased tickets.
4. Tap on QR Code (e-Ticket) you would like to cancel. If the ticket is less than 24 hours old an option for cancel ticket will be revealed as shown in the screenshot.
5. Enter your PIN to confirm cancellation and you will be doneTHANK YOU!
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